Frequently Asked Questions
Got a Specific Question about Our Business or Product? Check these!

FAQ-Q 35x35

"Why does there seem like there is only a small amount of papaw in each pack?"

FAQ-A 40x35

"The fermentation process concentrates the powerful enzymes found in papaws. Hundreds of papaws are used to make one batch of concentrate. The fresh fermented concentrate cannot be applied directly to the skin. The concentrate must be distibuted within the carrier (petroleum jelly) to achieve the correct concentration for safe and effective application to the skin. It is the same as a pain relief tablet where a small amount of paracetamol (active ingredient) is contained in each tablet (carrier)."

FAQ-Q 35x35

"Can I use it on my lips?"

FAQ-A 40x35

"Lucas' Papaw Ointment is ideal for lips if you want to help heal or sooth inflamed, chapped or broken skin."

FAQ-Q 35x35

"Is Lucas' Papaw Ointment a moisturiser?"

FAQ-A 40x35

"Lucas' Papaw Ointment helps skin retain its own moisture which stops it from drying out. But the main benefits are the healing qualities of the product. It has no added moisturisers."

FAQ-Q 35x35

"Is the petroleum jelly safe?”

FAQ-A 40x35

"Lucas Papaw Ointment only uses pharmaceutical grade petroleum jelly that is strictly certified to ensure its safety and quality. USP grade Petrolatums are not mutagenic or toxic.

Petroleum jelly is the "carrier" that supports the active ingredient - fresh fermented papaw. Petroleum jelly does not block pores, is not carcinogenic or toxic. It has been affirmed to be non-comedogenic (does not block pores) and to not cause allergic reactions (American Academy of Dermatology Invitational on Comedogenicity, 1989)

More information and scientific studies about petroleum jelly can be found in many places online. Here are a few links for your further information:

http://journal.scconline.org/pdf/cc1996/cc047n01/p00041-p00048.pdf

http://www.sciencedirect.com/science/article/pii/0278691595001069

http://www.vaseline.us/faq.html

FAQ-Q 35x35

"In what countries is Lucas Papaw Ointment Available?”

FAQ-A 40x35

"Lucas Papaw products are currently available for purchase from a range of chemists and retailers throughout Australia, New Zealand, Malaysia and Hong Kong."

FAQ-Q 35x35

"I can't find Lucas Papaw Ointment in my country - Can I buy it direct?”

FAQ-A 40x35

"If you are unable to source Lucas Papaw Ointment in your country or region you can order it directly from our factory. Orders can be a maximum of 850gms of product and the delivered goods are not permitted for resale. Please send your enquiries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will assist you."

FAQ-Q 35x35

"Can I become a distributor for Lucas Papaw products in my country?”

FAQ-A 40x35

"Distribution opportunities are currently limited to countries where Lucas Papaw have officially registered our product with the relevant Health Department for that country. You can register your interest as a distributor by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can keep you updated of opportunities in your area."

FAQ-Q 35x35

"What is the TGA? Why is this important?"

FAQ-A 40x35

"The TGA is the Therapeutic Goods Administration. They are the regulators in Australia of all therapeutic goods. When a product is listed with the TGA, as Lucas' Papaw Ointment is, the product must prove its effectiveness against any health claims made, and it must be audited against the Code of Good Manufacturing Practices. The TGA conducts audits on a regular basis to ensure safety and effectiveness of the product."

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News

Setting the story straight

Dear Lucas Papaw Customers

There is currently a lot of interest in our products on social media and in the press. Over the past 105 years, we are honored to have become a household name and a staple item in many medicine cabinets across Australia, and indeed around the world. We are very proud of the benefits of our products, of the healing nature of what we do and our ability to help people of all ages in their everyday lives.

Read more...
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