Frequently Asked Questions
Got a Specific Question about Our Business or Product? Check these!



" How do I open the tube?"
FAQ-A "Use the handy triangle on top of the lid as a tool to screw the plastic seal off the top of the tube. Please dispose of the seal thoughtfully."
"In what countries is Lucas Papaw Ointment Available?”


"Lucas Papaw products are currently available for purchase from a range of chemists and retailers throughout Australia, New Zealand, Malaysia and Hong Kong."


"I can't find Lucas Papaw Ointment in my country - Can I buy it direct?”


"If you are unable to source Lucas Papaw Ointment in your country or region you can order it directly from our factory. Orders can be a maximum of 850gms of product and the delivered goods are not permitted for resale. Please send your enquiries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will assist you."


"Can I become a distributor for Lucas Papaw products in my country?”


"Distribution opportunities are currently limited to countries where Lucas Papaw have officially registered our product with the relevant Health Department for that country. You can register your interest as a distributor by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can keep you updated of opportunities in your area."



"Is the petroleum jelly safe?”


"Lucas Papaw Ointment only uses pharmaceutical grade petroleum jelly that is strictly certified to ensure its safety and quality. USP grade Petrolatums are not mutagenic or toxic to reproduction."



"Still Need Help finding What You are Looking For?"




New Safety Seal for 25gm tubes of Lucas’ Papaw Ointment

In keeping with our aim to provide the best product for our customers, Lucas' Papaw Remedies has released a new version of our 25gm tube with a new tamper proof safety seal.

A spokesperson for Lucas' Papaw Remedies said, "We felt our customers were being inconvenienced at times by the previous version of our tamper proof seal. Because of this inconsistency we have decided to move away from a moulded seal and now produce our tubes with a peel off seal which we think will be consistently easier to remove."

You should see the new tamper proof safety seal on the 25gm tubes of Lucas' Papaw Ointment coming through your retail outlets soon.

Lucas' Papaw Remedies would like to thank their dedicated customers for their valued feedback.

Please contact Lucas' Papaw Remedies if you have any questions about the new tamper proof seal or other questions about Lucas' Papaw Ointment.



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