Frequently Asked Questions
Got a Specific Question about Our Business or Product? Check these!

 

FAQ-Q

" How do I open the tube?"
FAQ-A "Use the handy triangle on top of the lid as a tool to screw the plastic seal off the top of the tube. Please dispose of the seal thoughtfully."
Questions
"In what countries is Lucas Papaw Ointment Available?”

 
Answer

"Lucas Papaw products are currently available for purchase from a range of chemists and retailers throughout Australia, New Zealand, Malaysia and Hong Kong."

 

Questions
"I can't find Lucas Papaw Ointment in my country - Can I buy it direct?”

 
Answer

"If you are unable to source Lucas Papaw Ointment in your country or region you can order it directly from our factory. Orders can be a maximum of 850gms of product and the delivered goods are not permitted for resale. Please send your enquiries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will assist you."

 

Questions
"Can I become a distributor for Lucas Papaw products in my country?”

 
Answer

"Distribution opportunities are currently limited to countries where Lucas Papaw have officially registered our product with the relevant Health Department for that country. You can register your interest as a distributor by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can keep you updated of opportunities in your area."

 

Questions

"Is the petroleum jelly safe?”

Answer

"Lucas Papaw Ointment only uses pharmaceutical grade petroleum jelly that is strictly certified to ensure its safety and quality. USP grade Petrolatums are not mutagenic or toxic to reproduction."

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News

Fake Lucas' Papaw Ointment Websites and Facebook pages

To our loyal customers.

Please be aware that Lucas' Papaw Remedies, the makers of Lucas' Papaw Ointment, has only one website - www.lucaspapaw.com.au.  Any other webpages in different countries are not associated wth our company.  

We do not have a Facebook page.  There are many Facebook pages set up using our Brand but we do not support or supply any of them.  Please be sure who you are dealing with before purchasing product through these pages.

When purchasing the wonderful Lucas' Papaw Ointment always look for our distinctive logo with the image of the house and our company name - Lucas' Papaw Remedies.

We are a family company that is over 105 years old.  We still make Lucas' Papaw Ointment to the original recipe formulated by Dr. Lucas.  We concentrate on making the one amazingly effective product.  We do not make any different flavours or varieties or offshoot products like hair shampoos or moisturisers.

We would like to thank our loyal customers for your continued support and your kind words about the effectiveness of Lucas' Papaw Ointment.  We wish you many more happy years using our product.

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Lucas' Papaw Remedies and Lucas' Papaw Ointment are registered trademarks.
All Rights Reserved. Copyright 2015